Many businesses are looking are reviewing their business communications to see if they offer the flexibility required to deal with the demands of the pandemic. Having a communications platform that allows your team to work from any location and on any device is more important than ever before, but just how difficult is it to change to a new communications solution and will it create disruption to your business during the process?
Most legacy phone systems don’t allow business continuity whilst we are working remotely. However, a fear of downtime and disruption is stopping many businesses from upgrading to a cloud based and more flexible solution. So, are such organisations right to be wary?
In reality, number portability and service migration in the telecoms industry is an everyday occurrence. If managed correctly any migration should be a completely seamless process.
A dedicated migration team should manage every aspect of the changeover. They are a team of specialist onboarding managers who will support your organisation through crucial aspects of the transition phase, such as migrating numbers and creating a new infrastructure to suit your own unique business requirements. Your new system should be built and tested with your old system still running before the migration is completed.
These are some key areas to consider when ensuring your communications switch to the cloud occurs problem-free:
How to prepare when switching to the cloud
Creating a clear plan of how you want your communications solution to look is key. A good provider should schedule an implementation planning meeting where the architecture, features and functionality of your solution is agreed. An implementation document would then be created and used to map out the migration and eliminate any room for errors or miscommunications. Once the migration is complete, your new provider should schedule regular meetings throughout the early stages of your relationship. This establishes that they’re delivering a solution that is benefiting your business and meeting expectations.
How do we ensure a smooth switch?
At Bluecube, we will deliver solutions that are tailored to the individual businesses that we work with. To ensure a problem free switch when we migrate your communications to the cloud, Bluecube assign every new client a dedicated Implementation Manager who will work with them and the BDM that they agreed the solution with, to ensure the cloud solution is delivered exactly as expected. Our Implementation Manager’s sole responsibility is to manage the transition and deliver total client satisfaction.
The benefits of moving to a cloud communications solution
Fixed systems have been slowly reducing in numbers for some years now as businesses look to give their teams the flexibility to work from any location. Many end users are choosing to move away from desk phones and use another device such as laptop or smartphone as their desk extension. However, the number of organisations looking to move to a next generation and cloud based communications system has exponentially grown since the COVID-19 pandemic began in 2020.
Most organisations were forced to ask some or all of their employees to work from home. Since the initial lockdown period in the UK, many companies have decided that working from home at least some of the time makes sense.
A good cloud solution will allow end users to use telephony, video call and conferencing services, instant chat and file share whilst also integrating with other business software.
Switching to Bluecube
Contemplating a communications switch can seem challenging, but these simple steps make the process smooth and problem free. Find out more about Bluecube and the remote working solutions we offer here.